Custom Costume Order Policy

✨ Custom Costume Order Policy – India Jean ✨

Thank you for choosing India Jean for your custom costume! Each piece is handmade with love, detail and sparkle, just for you. To help ensure a smooth and respectful process for both of us, please read through the policy below before placing your order:

📌 ORDER PROCESS

All custom orders require a non-refundable deposit to secure your booking. This deposit is applied to the total cost.
Full payment must be received before your costume stakes shape.
Turnaround time is typically 2–3 months. Rush orders (less than 6 weeks) incur a 30% rush fee and are subject to availability.

Client Experience & Communication

At India Jean, every custom piece is a collaborative process — your vision paired with my craftsmanship. To honour your design, time, and the quality I promise, I ask for the following:

🕊️ Timely Communication

To begin your design, I require all essential details (measurements, design preferences, colour choices, etc.) within 7 days of your deposit.

If I haven’t received this information by then, your order may be cancelled, and a $50 AUD administration fee will apply to cover time reserved for your booking.

⚡ Rush Orders

For turnaround requests under 4 weeks, all required details must be submitted within 48 hours of your deposit.
Delayed communication compromises the timeline and may result in cancellation, with 30% of the total retained to cover priority scheduling.

💌 Communication Commitment

Creating your costume is a time-sensitive and intimate process. If communication becomes inconsistent or unresponsive despite follow-ups, I may cancel your order in alignment with the above terms.

These boundaries are in place to protect your timeline, my workflow, and the magic we create together.

👗 FIT + TRY-ON POLICY

Upon receiving your costume, you have 7 days to try it on and notify us of any fit issues or alterations that might be needed.
After 7 days, we assume the fit and quality have been approved, and any further alterations will be charged as a separate service if accepted.
Alterations outside the 7-day window are subject to scheduling availability and will incur an additional fee.

🧵 HANDMADE VARIATIONS

All pieces are handmade, which means slight variances in stitching, embellishment placement, or fabric texture may occur. These are part of the character of a handcrafted garment and not considered faults.

🔄 RETURNS + REFUNDS

Due to the custom nature of these designs, no refunds or returns are offered.
Change of mind, event cancellation, or measurement changes are not eligible for a refund.

📸 CLIENT RESPONSIBILITY

Please provide accurate, up-to-date measurements. India Jean is not responsible for fit issues due to incorrect or outdated measurements.
Storing your costume flat or hanging it carefully will help maintain its structure and sparkle.
We suggest hand washing your costume in warm water with a gentle fabric wash
Dry your costume in the shade out of direct sunlight